We stand behind our managerial and operational decisions and practices long after we have stopped managing an Association.
Our managers will be there for you not only to maintaining your property but also to adding value, saving money, and improving the efficiency of the operations of the property. The managers will be making recommendations concerning green initiatives, retrofitting, and investing in smart building technologies. J & N Realty, Inc.’s staff has a clear understanding of what it takes to manage a property from capital expenditures to utility conservation and to repair, maintenance, and supply costs. Our managers also engage in proactive preventive maintenance to extend the useful life of common elements, reduce inconvenience to residents, and to reduce expenses. Strategic planning provides a basis for evaluating performance and progress.
J & N Realty, Inc.’s core competencies encompass all of the following management skills and techniques:
- Responsive and responsible management
- Effective communication
- Ability to be and stay organized; to deal swiftly with change; to maintain professional detachment; to stay current with industry standards and practices; to admit mistakes and to correct them immediately
Our managers have access to information, resources, and statutes which affect the management and operations of homeowners and condominium association communities. The managers recognize problems, seize opportunities, and create solutions. They are detail oriented, organized, flexible, and follow up and follow through, with a passion to be a protector, planner, and provider, and, with an equal passion, to make a huge impact on the operations of common interest development properties. Our managers attend continuing education courses to gain the knowledge and skills required to keep up with new laws, regulations, management techniques, technology, and products.
WHY US – Members Get Contractor’s Quality Assurance
Before most homeowners associations hire contractors, they require them to prove that they are licensed, insured, and otherwise qualified to work in the property. What about when one of your members hires a contractor to work in his unit, and the contractor gets injured, or another member is injured by the contractor’s shoddy work? Even if the HOA’s liability insurance covers the loss, the community still suffers.
To protect the condominium property from claims, require your members to get from any contractor they hire a signed “quality assurance” agreement before that contractor may start work on the unit. Most homeowners associations require members to get the approval of the board before doing any significant work in their units. So when HOA members seek that approval, you can tell them that to get it, they must first sign the agreement to protect the condominium property from liability when a member hires a contractor to work on his unit.
The agreement should require the contractor to be properly licensed; have all the necessary permits and approvals before beginning work; be properly insured and furnish copies of the insurance policy; the contractor’s insurance is primary and that the contractor will indemnify the HOA against any damage.
How to deal with elevator breakdowns
If a condominium property has an elevator, it is important that the HOA’s employees know the proper steps to take when a passenger-filled elevator breaks down. If the employees do not take the proper steps and passengers get injured during the breakdown, the condo could get sued.
To reduce the chances of facing a lawsuit, develop elevator breakdown procedures if these are not already in place and put them in a memo. The memo should focus on communication with the passengers and wait for expert help.
WHY US – Informing members about renovations
Homeowner association common area property renovation projects can be a nuisance to HOA members. While most members are usually supportive and tolerant of those projects because they realize they help make the condominium a better place to live, not everyone feels that way. One way to keep member complaints and dissatisfaction to a minimum is by being upfront with HOA members and telling them in advance what is happening.
Send every condominium property owner a letter to announce a planned renovation project. The letter tells members about an upcoming renovation project, explains how the project will benefit them, notes when the work will take place and what inconveniences they can expect, and includes a telephone number and an email address for condo members if they have questions about the project and how it will affect them.
How to make your unit more energy efficient
Telling HOA property members how to make their units more energy efficient can help them save money, which might lead to fewer delinquencies. Send a letter to condo members suggesting that they use ENERGY STAR products and appliances and low-flow faucets, showerheads, and toilets. You should also suggest that they insulate walls, water lines, and water heaters, and put weather stripping on doors and caulk around exposed pipes.
WHY US – Basic information about bedbugs
Getting rid of bedbugs can be extremely difficult: they multiply quickly and can move easily form one location to another. Bedbug problems have been spreading in recent years, sparking much concern among public health and housing officials. Successful bedbug control requires preventive measures and quick responses by HOA property owners and managers, intensive pest control service, constant follow-up, and a high level of condominium member cooperation.
WHY US – HOA members’ maintenance tips to prevent leaks
Although homeowners associations often give landscaping and cleaning services priority because the benefits associated with those activities are readily visible, they often ignore preventive maintenance – at their own peril.
Drainage failure and building envelope failure are the main reasons for leaks. Because of mold, the liabilities for leaks and moisture intrusion are costlier than ever for condominium property associations. This reason alone makes preventive maintenance and vigilance for potential leaks a vital concern for condo property association.
Winter and harsh weather can erode your HOA’s buildings. That is why it is wise to review your condominium property Association’s preventive maintenance priorities every spring and to make sure your roof and building exterior will last for many more seasons. In addition to staff, members of the property can do their part to ensure that rain water drains properly from their windows, outdoor balconies, or patios.
WHY US – Insurance Agent Qualification Form
Buying insurance for your condominium property and understanding insurance policies can be complicated. Most townhouse and townhome property managers count on their HOA insurance agent for advice and for help customize an insurance program that meets the needs of the homeowners association.
The best way to pick an insurance agent is to ask the right question at the beginning of the selection process. Focus on the insurance agent’s experience in the community association industry, the services he can provide, and whether the HOA will be paying a fair premium.
To ask the right questions, send prospective insurance agents a qualification form. In the cover letter, describe the condominium property and explain the management is considering hiring a new insurance agent. Ask the agent to fill out the form.
WHY US – Verification of HOA Member’s Emotional Support Animal Request
In addition to sending a letter acknowledging receipt of a condominium property member’s request for an emotional support animal, it is advisable to included and Emotional Support Animal Request Verification Form, which the HOA member can give to his healthcare provider. In the letter accompanying the form, tell the condo member to sign the Member release portion of the form and then to have his healthcare provider complete the rest of it and return it directly to the community association.
The form will enable to healthcare provider to confirm the homeowners association member’s disability and need for the animal by asking the provider whether in the provider’s professional opinion: (1) the HOA member is disabled; (2) the member needs the animal to have an equal opportunity to use and enjoy the property; and (3) whether the provider would testify in any proceeding related to the member’s need for an animal.
WHY US – Response to Member’s Emotional Support Animal Request
You probably know that your condominium property must grant a disabled member’s request to keep a service animal, such as Seeing Eye dog, to help the HOA member with his disability, even if your homeowners association bans pets or bans the type of pet the member wants to keep. However, according to the federal fair housing law, you may have to grant some disabled members’ request to keep an animal even if the animal has no training at all relevant to the condo members’ disability. These animals are called “emotional support animals” or “companion animals.” Although federal law does not require you to grant every emotional support animal request, you will need to be able to weed out improper requests from legitimate requests.
A letter should be sent to the disabled HOA member, acknowledging the receipt of his request to keep an emotional support animal. The letter should state the homeowners association’s policy on reasonable accommodation requests and should ask the member to have a healthcare provider complete and return an enclosed Emotional Support Animal Request Verification form and should tell the member that the HOA will respond to his request within 15 business days of receiving the completed form from the condominium member’s healthcare provider.