With our extensive experience, we are fully capable of serving the needs of even the most neglected and abused Association and can place them in a healthy and sound financial and operational condition expeditiously.
All too often, we receive phone calls and emails from disgruntled Board of Directors that have grown dissatisfied with the poor performance of their managing agents. Such Directors state that their managing agents fail to return their phone calls or answer their emails, or return them with long delays; and that the managers do not assist the Boards to meet the challenges of the operation and management of the Association.
The Directors also maintain that most management companies, especially the large ones, have become complacent to the extent that they display a definite lack of care of and attention to the affairs and welfare of the homeowners association projects they manage. Most Board Members concur that the level of customer service and professional commitment of most property management companies are pronouncedly below par, or, sometimes, almost nonexistent.
The art of managing association communities rests on common sense. However, consistently employing common sense in the myriad of emotional attitudes, egos, and agendas that usually surround the day-to-day operations and management of Associations requires much patience. Also, the level of expertise and the art of managing HOA properties are relatively low. Most managing agents acquired their experience by managing and overseeing rental properties, mainly apartment buildings, and not common interest developments. J & N Realty, Inc.’s managers have decades of experience, coupled with proper formal training, in common interest and planned development.
The impersonal and indifferent stance of some homeowners association, condominium, and townhouse managing agents toward the property they manage has created a wall of separation between the interest of the Association and that of the managing agent. Such an agent does not make an effort to further the interest of the Associations they manage; they are only concerned with increasing the bottom line of their income statements–even if such increase is made at the expense of the operating and management efficiency of the Associations such managers are supposed to guide and protect.
In their search for higher and higher profits, some management companies do not employ enough portfolio managers needed to provide sufficient service levels: The managers are overburdened by handling more Associations than they are able to properly manage–not enough personnel to take care of business. The overworked managers tend to leave the management company after only a few months of employment, creating a revolving door type of environment.
Board Members assert that most property management companies manage the community in a reactive, instead of in a proactive, manner. Managers fail to guide the Boards through the maze of codes and regulations and the relevant federal, state, and local laws and to aid the Board in avoiding potential operational and managerial errors committed daily by untrained and untutored volunteer Directors.
Members of Association communities have been reporting that the property management companies are inattentive and indifferent to the members’ complaints, concerns, and requests, and they offer a low level of customer service.
Learning from the negative experiences to which Boards and members have been regularly exposed by their management firms, we decided many years ago to be strikingly different in our corporate philosophy and management style and approach to providing our services from most of the other property management companies.
Our managers treat their clients with loyalty, fidelity, and integrity in all aspects of their relationship with them and in all aspects of representing the clients to third parties. We only accept those engagements we can reasonably expect to perform with professional competence. Our competence is derived from education and experience (and errors and mistakes).
The managers of our firm exercise due diligence and professional care in the performance of their duties and render services promptly and carefully with observing all applicable and required technical and ethical standards.
J & N Realty, Inc. has sufficient qualified staff and administrative personnel and formal arrangements with necessary consultants to ensure the capable handling of the interests of our clients.